Brief description of the product/ process/ service

Pinaya India is a WhatsApp-native conversational AI marketplace connecting verified home service providers (electricians, plumbers, carpenters, cleaners, appliance repair technicians) and freelancers (transcription) with customers — entirely through WhatsApp conversations in 7 Indian languages. No app installation is required. The platform manages the complete service lifecycle: AI-powered provider evaluation, skill certification (PIN-XXXXXX digital credential), customer booking, real-time job tracking, UPI/online payment collection, automated GST-compliant PDF invoicing, and post-service ratings — all through structured WhatsApp messages.