Brief description of the product/ process/ service

Certainly! Here's a workflow outlining the product journey with BikeFixUp: 1. Booking: a. Customer downloads the BikeFixUp mobile app or visits the website. b. Customer creates an account or logs in to their existing account. c. Customer selects the desired service, such as repair, tune-up, or maintenance package. d. Customer provides bike details, specific requirements, and preferred appointment date/time. e. Customer confirms the booking and receives a confirmation notification. 2. Pickup or Doorstep Service: a. Customer either brings their bike to the nearest BikeFixUp workshop or selects the doorstep service option. b. If doorstep service is chosen, BikeFixUp technician arrives at the customer's preferred location at the scheduled time. 3. Evaluation and Estimate: a. BikeFixUp technician assesses the bike's condition and requirements. b. Technician communicates any additional recommendations or repairs needed. c. Technician provides an estimate of the cost and duration of the service. 4. Service Execution: a. Upon customer approval, the BikeFixUp team begins the service as per the agreed-upon plan. b. Skilled technicians perform repairs, adjustments, tune-ups, or maintenance tasks. c. High-quality parts and components are used for replacements, if required. d. The service is executed efficiently and with attention to detail. 5. Updates and Communication: a. BikeFixUp sends real-time updates to the customer via the mobile app or through direct communication channels. b. Updates include progress notifications, work photos, videos, completion status, and any unforeseen issues or delays. 6. Quality Check and Testing: a. After the service is completed, a thorough quality check is performed to ensure everything is in optimal working condition. b. Technicians test the bike's brakes, gears, alignment, and other critical components to ensure proper functionality. 7. Customer Notification and Payment: a. BikeFixUp notifies the customer when the bike is ready for delivery or serviced in the case of doorstep service. b. The mobile app provides a secure payment platform for the customer to complete the transaction. 8. Drop off or Delivery: a. Customer visits the BikeFixUp workshop to collect their bike, or the doorstep service technician returns the bike to the customer's location. 9. Customer Feedback: a. BikeFixUp encourages customers to provide feedback on their service experience through the mobile app or other feedback channels. b. Ratings and reviews help BikeFixUp improve its services and ensure customer satisfaction. This workflow highlights the steps involved in the BikeFixUp product journey, from booking a service to the completion of repairs or maintenance. It aims to provide a seamless and efficient experience for customers.